The Knowledge Exchange Broker

I’ve been a little negligent of the blog recently as things have got busy with new ARACY agendas and, excitingly, I attended the Australasian Evaluation Society (AES) conference in Sydney two weeks ago.

(My friends have informed me that I’m perilously close to a new level of geekdom with the growing fascination with evaluation and how we use it.  What appeals more than evaluation itself is how it assists in the development and efficacy of programming and policy….yep, a little daggy)

As mentioned in the last posting, collaboration is a term that comes up time and again when discussing how evaluation/research is moved from paper into reality.  The AES conference focused on how evaluation and research can influence action and again we heard a lot of key words from the world of collaboration.

What struck me most about the conference papers was the similarity in the challenges faced by collaboration facilitators and knowledge brokers.  Both are focused on balancing competing demands and agendas and encouraging action amongst the partners in the relationships they are trying to broker.   The range of skills required to do this bear great semblance (which would be logical considering they face the same challenges).

Sandra Nutley touched on the role of knowledge broker in her keynote presentation. She discussed the knowledge broker’s leadership, capacity building, relationship management and networking and knowledge management skills.  Discussions both during and after the conference also referred to change management, communication and strategic planning skills.  Rampant opportunism and entrepreneurism also seems to be central in the success of the knowledge broker.

Like collaboration facilitators the poor old knowledge broker is also something of an unsung hero, advancing and guiding established leaders to champion action in the interest of the knowledge exchange activity.

It’s a big ask for anyintrepid knowledge broker.  I had a side discussion with someone who thought that perhaps it might be necessary to build teams with varying skill bases around any knowledge brokering efforts.  The reality is that it’s rare for one person to bring the huge variety of skills and knowledge into a single brokering effort.

The presentations from the AES conference should be posted on their website in the next week.  I’d recommend both knowledge brokers and collaboration facilitators take a look at a very interesting set of presentations and discussions.  Here’s the link.

Both groups might also like to join ARACY’s Knowledge Brokering Network and its associated Linked-in page.  Rachael’s doing a bang up job linking folks to relevant discussions, articles and events.

Have a great weekend

Jennifer

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Knowledge into action – the need for collaboration

Of late the ARACY team seem to have found ourselves focusing a degree of time on knowledge into action theory.  What with Rachael from our Melbourne office working with a group of members on knowledge brokering and some interesting requests emanating out of Canberra, it seems to be the topic of the day.  This means we’re diving into the knowledge into action theory which is something new for me.

It’s interesting to note that the translation of knowledge into action isn’t new with it first being described in the management literature dating back to the 1920′s.  One author I read recently mentioned how it took 200 years for the British Navy to take what they knew (and had evidence of) about the prevention of scurvy and standardise practice in their fleets.  You’d have to wonder how many sailors could have had a fine set of teeth if the Royal Navy had managed to sort themselves out earlier. Continue reading

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Discussion – Why do policy-makers continue to use collaboration?

Megan Lawrance from the Menzies School of Health Research at Charles Darwin University provided the following comment in response to a posed by Tuesday’s repeat of the Sarah Schulman webinar “Does collaboration really change things?”  The question asked why policy makers continue to promote collaborative action despite a lack of evidence showing that collaboration actually improves outcomes for individuals.

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I listened to Sarah Schulman’s Webinar today and would like to contribute further on Fiona’s question about why collaboration continues to be applied extensively across the public sector when the evidence is that it is not effective in reaching the aspirations of a holistic and coordinated approach to complex problems.

I am just finishing a PhD that has examined one case study of joint working in government for suicide prevention (not youth specific). Similarly to Sarah, I have used ethnography; observing the process in the meeting room and interviewing the participants about their experience. My case very much fits what Sarah described for average or low performing cases – linear meetings focused on procedure and not on the desired outcomes. However, my research sheds light on Fiona’s question. Continue reading

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Along for the scones and tea – carrying the collaborative free rider

I was recently at this great little wine bar in Fremantle with a colleague who, over a glass of a fabulous Spanish red, expressed frustration (I’m downplaying that, his face was as red as the wine he was drinking) at a member of a partnership in which he is involved.  This person was most definitely a receiver and not much of a giver.  They were enjoying the fame of involvement without contributing to the great outcomes being created by this partnership.

“Why” my friend said, “do they insist on keeping this person involved?”  “Dead weight” he yelled as the red wine took hold.

Why indeed.  The question smelt like a blog posting. Continue reading

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Interesting stuff and funny info for the collaboration facilitator

Collaboration fatigue might be setting in, so I’m going to point you to a couple of websites that I find interesting and provide a variety of management and useless information that can come in handy on occasions (lulls in conversation for example, desperate attempts to get people to connect over something…anything etc.).

The entire ARACY Office in Western Australia has been a fan of the Information is Beautiful website since Anne Lowagie (National Coordinator Collaborations) dug it up about 18 months ago.  It’s a funny and fabulous website that presents information in striking and at times poignant ways.  There seems to have been a bit of a fish obsession recently but the most recent post on sunscreen is relevant (if not slightly irreverent) to those in warmer climes.  It covers everything from economics, to well-being to… well…fish. Continue reading

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Do collaborations help clients?

Over the last couple of weeks I’ve been involved in a number of conversations discussing if collaborative action creates better outcomes for individual clients (completely separate conversations, there must be something happening in the ether that I don’t know about).

The ‘value added’ premise (by working together we will create greater output (impact?) than we can by working by ourselves) naturally leads to the assumption that if we pool our resources, if we work together, the services or programs we create will more likely  create positive impacts on a client than if we implement a program while working alone.  But is this true for the health and human service collaborations that are being actively encouraged by funders and sponsors?

Being a bit more focused on the management side of things as opposed to the client side of things I hadn’t contemplated this question until Myfanwy from the Australian Institute of Family Studies rasied it in relation to a couple of papers she’s writing.  Myfanwy noted that there was a distinct lack of evidence to support the premise that collaboration = better outcomes for clients.  Continue reading

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Havard Business Review Collaboration Edition

It pays to read some of the advertising sent your way in a little more depth than one might read the weekend newspapers.  Harvard Business Review sent out an announcement for a networking event “Spotlight on Collaboration” (don’t get too excited it was held on July 12 in Cambridge Massachusetts) and out of the corner of my eye I noticed that the July/August edition will focus on collaboration management.  More precisely:

“Harvard Business Review’s Spotlight on Collaboration provides fresh insights into how great organizations get people within — and beyond their walls — working together creatively. Experienced executives and top thought leaders share the keys to building collaborative cultures, attracting talented contributors, and connecting them with the right mix of technologies and processes.”

So that’s exciting (really, I’m truly excited).  HBR runs at about $AUS25 a copy (you’d think this would go down what with the dollar rising against the Greenback).  I know you can definitely get HBR at the airport news-agencies, it’s a little hit and miss in other areas.

Jennifer

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Attributes of a collaboration facilitator

A number of postings ago I promised to take a look at what a job description for a collaboration facilitator/ manager might look like.  It’s a little project that ARACY’s Collaboration Team has been playing with over the last couple of months.  We’ve not been incredibly successful in reaching consensus.  It’s all been in the eye of the beholder.  What we’ve needed is a bit of evidence (yes that was a gratuitous nod to ARACY’s raison d’etre).

Thankfully the draft of the next and final (now what am I going to do with myself)  Fact Sheet has just hit my inbox.  While it doesn’t answer all the questions about what a job description might look like, it does provide some significant contributions to answering what the skills and attributes a collaborator will need.  This is 90% of the challenge.  I’m aiming to post the fact sheet on Friday 24 June at this link.

Robyn Keast and Myrna Mandel have provided a comprehensive list of attributes across four core areas: Continue reading

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HBR Collaboration Webinar – 14 June

I just noticed this free webinar being held by the Harvard Business Review on 14 June (US time zones) on collaborative leadership.  If you are inspired it might be worth attending, however for those Australians who consider sleep a priority, I’m sure HBR will release the webinar on-line after the event .

Here’s a link to the info and registration page.

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Networks – the next frontier

Over the past seven or so years ARACY has spent a bit of time trying to understand and build capacity in the area of collaborative management.  We’ve developed the Advancing Collaboration Practice (ACP) program around the theory and practice of collaboration management to support not only our, but also our member’s collaborative capacities.  However, the whole time we’ve been playing around with collaboration through ACP some Queenslander has been telling us  that we “have to” look at networks as well.

Apparently networks are “the next frontier”.  They’re the space to which any decent collaborator will aspire.  Networks are collaboration in 3D (this actually turns out to be true). Continue reading

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